FAQs

Introduction to the Dashboard
The Dashboard is the first page you see in the online management system. It shows a brief overview of your current storage situation, with a breakdown of ca...
Tue, 18 Jun, 2024 at 3:37 PM
Help! How do I contact you?
The Smart Records team are here to support you with any questions you have about our archiving software. There are various ways to get in contact with us:  ...
Tue, 18 Jun, 2024 at 3:38 PM
How to order Smart Stack Supplies
There are several ways to order supplies. You can order them from your Smart Soft by going to the "Shop" function. For a detailed guide on this ...
Tue, 18 Jun, 2024 at 3:41 PM
My box isn't full, how do I enter items into this box?
We can still file documents in half-empty boxes just following the steps below: Step 1 In the top menu, click "Create" Step 2  ...
Tue, 18 Jun, 2024 at 3:44 PM
When I try and enter "next available box", nothing comes up. What do I do?
You may be experiencing this issue if you have filled all available boxes!  To see if this is correct, generate a report of your system status. This wil...
Tue, 18 Jun, 2024 at 3:49 PM
How do I update my email address?
Click here to follow these easy instructions to update your email address. If you have been locked out of the system, complete our contact form and one ...
Tue, 18 Jun, 2024 at 3:51 PM
The student file I am searching for cannot be found
Firstly, don't panic! There are many things you can try before ruling out whether a file you are searching for is not there. Try these tips: Step 1 ...
Tue, 18 Jun, 2024 at 3:53 PM
How do I search for historical files?
Occasionally you will receive requests for historical records, usually staff and student records. The types of files retained from the 1960's for exampl...
Tue, 18 Jun, 2024 at 3:53 PM
I received an "Archive Destruction Request Submitted" email - what does this mean?
If you received an email from us titled "Archive Destruction Request Submitted" that means you are the authorised person in a Victorian public sch...
Tue, 18 Jun, 2024 at 3:59 PM
How do I know if my system is full?
There are two simple options to check if your system is full: Option 1  In your dashboard you will see something similar to the below where you can s...
Tue, 18 Jun, 2024 at 3:59 PM