Firstly, don't panic! There are many things you can try before ruling out whether a file you are searching for is not there. Try these tips:
Step 1
Search for the student by surname only - leave all other fields blank other than the description field where you will enter just the students surname.
Step 2
Check if data is entered by Alpha Range - sometimes files have been grouped together by their Alpha range. For example students with surnames starting with A-C may have been grouped in the same box. To check this enter the first letter of either the surname or first name in the alpha field to see if it narrows down your search.
Step 3
Students may be filed under exit students or by enrolment date etc - here you get to put on your investigator hat to see how someone has previously entered files into your software. If you are struggling to see how your files have been entered, we recommend being as broad as possible. Some ideas include:
- Searching by year range only
- Selecting a category of documents and working through all listings to see how items have been entered
- Narrowing down your search by using fields in the advanced search area
If after you have failed to search for a file, email your request to orders@smartrecordsgroup.com.au and our team will be able to assist you.